How can we Help You?

Is it possible to turn off the spatial/surround sound feature?

At this time, it’s not possible to turn off surround sound. However, you can adjust the spatial audio settings in your headset under Settings > Sound. If you need further assistance or have any questions, please contact our customer support team.

Video Tutorials

Watch our video tutorials for a hands on look at Glue.

How to obtain Glue log from various platforms

What are Glue log files? 1. Player.log - A text file that contains logs from your last Glue session. 2. Player-prev.log - This is a Player.log from your previous session (The one before the last session). It is there to help saving some crucial info in case of restart or crashes.

3D Model Import Guidelines

Most 3D packages have FBX available as an export format to convert your 3D model to. Refer to the user manual for specific instructions with your selected software. If you don’t already have software capable of file conversions, there are several free or low-cost alternatives available.